ABOUT US

 

Company TURBOMAGIC has more than 10 years’ experience of work in internet commercial markets as internet shops, Ebay, Amazon, Allegro and other trading platforms.

Company has offices in Germany and Poland. We send orders all other the world. All orders have insurance and tracking number.

Just use lots of benefits buying in our store: you always will get high quality products, perfect service and low prices.

Just choose the product when you are home and order it on-line.

We have huge stock and professional team. We provide operative and fast delivery of all orders to you.

Our staff provides permanent technical support of our clients. As always we will do all we can to be for you competent and reliable business partner.

 

Thank you for your fidelity to us – we are looking forward to receiving your orders!

Best regards, TURBOMAGIC team.

 

 

PAYMENT POLICY

 

We accept payments through PayPal, bank transfers, and credit cards.

Also you can use PayU.PL, Yandex - Money and Alfa – Click.

Payment must take a place in 7 working days after your made an order.

The goods which are not paid in 7 working days will be re-offer for sale and availability of these goods is not guaranteed.

If you have any questions – please do not hesitate to contact us – please send us e-mails and our specialists will contact you ASAP.

If you did not get the answer in 24 hours please check anti-spam filter in your e-mail box and please pay attention to difference in our local time.

Any way you can send your request again. We really appreciate you for positive feedback.

Please do not leave you negative or neutral feedback “in warm blood”.

Please contact us and we push all efforts to solve the problem.

Our feedback we will leave automatically as a respond to your feedback.

 

 

SHIPPING POLICY

 

We deliver the goods all over the world.

Sometime we can send the goods without original package (to reduce the weight and to guarantee best way of saving goods’ condition in the process of transportation).

The goods which you buy will be sent you in 1 day after 100% prepayment using DHL in Germany, Poczta Polska in Poland or by AIR mail in case of sending the goods abroad.

Freight expanses are included in total amount of the order and are covered by the client.

The buyer delegates the seller’s company to make a pact with courier company in the name of him to deliver his order.

All orders have insurance and tracking number.

Please leave your notes concerning your personal order (for example colour or size) when you make the payment.

We work 5 days a week (except weekends and holydays).

Standard delivery time is:

for Germany and Poland 1 - 3 working days,

rest European countries 3 - 14 days,

rest world 5 - 21 days.

Please do not forget that if the goods which you buy are located in other end of the Earth and it could take more time to deliver them you.

In case of international delivery of some groups of the goods have binding Customs Taxes and the recipient must know about them and pay them.  

This way it is completely client’s responsibility. As usual delays of delivery and impossibility to deliver the goods is concerned with customs policy.

For example it is not possible to deliver laser pointer to some countries.

That is why please learn carefully your local customs rules before your payment.

We are not responsible for any mistakes which are concerned with this matter.

 

 

RETURN POLICY

 

If the item does not answer your expectations or has some defects you can send it us back in 14 days for replacement or refund.

The item must be sent us back in the same condition as you got it.

Please contact us by mail and check carefully returning address before you send it.

We will send you replacement just after we got unconditioned item.

The refund will be provide in the same way as the payment was (from PayPal to PayPal, from credit card to credit card etc).

 

When you accept your order and pay it you confirm that you are agree with our rules and conditions of PAYMENTS, DELIVERY and RETURN.

 

Thank you for visiting our store.

Wish you good shopping!

With kind regards, Turbomagic team.